Our Commitment To You

Surreal Bar and Restaurant with Great Friendly Staff
Queenstown's Best Rooftop Bar

Our Commitment To You

At Surreal we are 100% committed to providing you with an amazing experience through our great food, friendly service, and incredible hospitality. Even though some circumstances have changed, our appreciation of your custom has not. We want you to know some of the steps we have taken to provide you with a worry-free experience and ask that you join us in helping to make our Bar and Restaurant a safe workplace for our dedicated staff and your fellow guests.

Our Promise To You

  • Meeting or exceeding all regulatory guidelines relating to sanitation and hygiene Monitoring employees for fever, symptoms, and possible interactions with sick individuals.
  • Continually training employees on sanitation and hygiene standards
  • Washing hands for a minimum of 20 seconds at the start of every shift and before bringing food, drinks, or setting the tables
  • Deep cleaning and disinfecting of all surfaces every night and disinfecting after each guest leaves

What Can You Do To Help?

  • Complete the Contact Tracing Register
  • Show Your Vaccination Passport/Record
  • Refraining from visiting if you have a fever or communicable illness
  • Refraining from entering if you are under an isolation or quarantine order/directive
  • Respecting the establishment’s sanitation and hygiene standards and processes posted within the restaurant
  • Washing hands or using provided Sanitiser upon entering
  • Sharing special sanitation or hygiene requests with your server when arriving